Returns and Refunds Policy
Refund and
returns policy
One rule covers everything: you have 14 days to change your mind, as long as you haven't started enjoying what you bought. Once you've enjoyed it, it can't be refunded.
Pick your product and we'll walk you through how it applies, point by point.
Standard
Online courses
What can be refunded
- Any Standard course, in full.
- You don't need to tell us why.
Until when
- 14 calendar days from the date of purchase.
What rules it out
- Opening any lesson of the course.
- Downloading any of the extra materials.
- A Standard course isn't released bit by bit: from minute one you have every lesson and all the materials.
- The moment you open the first lesson, the whole course has been delivered and can no longer be refunded, in full or in part.
How to ask
- Email support@irenepalomares.com or message us on WhatsApp within those 14 days.
- Include your full name, the email you signed up with, the course and the date of purchase.
- We check that the course hasn't been opened and issue the refund within 7 business days.
Basic
Live classes and library
What can be refunded
- Your first Basic payment, in full.
- Later monthly payments aren't refunded: you cancel instead (see below).
Until when
- 14 calendar days from the day you subscribe.
What rules it out
- Joining any live class.
- Opening any video in the library.
- Whether you watch a whole class or just one minute, once you've accessed it that payment is final.
- We don't give partial refunds, including for not having used it much.
Cancelling isn't the same as a refund
- You can cancel your subscription whenever you like from My account, with no penalty and no questions asked.
- Cancelling stops your next payment, but it doesn't refund the one you've already made.
- You keep full access until the end of the period you've already paid for.
- If your card fails at renewal, you have 7 days to update it before you lose access.
How to ask
- Email support@irenepalomares.com or message us on WhatsApp within those 14 days.
- Include your full name, the email you signed up with and the date you subscribed.
- We check that nothing has been accessed and issue the refund within 7 business days.
Gold
Complete training program
What can be refunded
- Gold is one-to-one mentoring, and its terms are set out in the contract you sign before you start.
- That contract also covers everything to do with refunds.
Until when
- Your contract sets this out, and we send it to you so you can read it properly before signing.
What rules it out
- The same principle as the rest of this page: once you've started enjoying the program, it can't be refunded.
- Before you get access, the contract asks you to confirm in writing that you want to start straight away and understand that, by doing so, you give up your right to cancel.
How to ask
- Ask us anything before you sign: Gold always starts with a conversation, for exactly this reason.
- If you've already signed, email support@irenepalomares.com or message us on WhatsApp and we'll go through it with you under your contract.
In-Person
Classes in Madrid and Valyrio Company
What can be refunded
- This applies to all in-person classes (drop-in class, full day, month, term and semester) and to the Valyrio Company.
- You don't pay anything upfront here: you book your spot online and pay in cash at the door.
- As long as your booking hasn't been paid, you can cancel it at any time, free of charge.
Until when
- You can cancel your booking right up until you pay for it at the door, whatever the time.
- If you don't come on two Mondays with class, the booking expires on its own and you'll need to book again if you want to come.
- Drop-in and full-day bookings expire the day after the date you chose.
What rules it out
- Once you've paid at the door and enjoyed the class or period, it can't be refunded.
- A month is a calendar month and is paid in full even if you book halfway through: it isn't reduced for the classes left.
- If you pay for a term or a semester and start coming, the remaining months aren't refunded.
- Classes you miss within a period you've paid for aren't refunded.
How to ask
- To cancel an unpaid booking, go to My account, open "Orders & bookings" and click "Cancel booking" on that booking.
- You'll get a confirmation email and your spot will be freed up for someone else.
- If you activated discounted Basic for in-person students (€14.99) when booking and cancel the booking before paying for it, that Basic is cancelled without charging you anything.
- Any questions? Email support@irenepalomares.com or message us on WhatsApp.
Private lessons
Private lessons and choreography coaching
What can be refunded
- A private session that hasn't taken place yet, in full.
- This applies to one-to-one private classes and to choreography coaching.
Until when
- 14 calendar days from purchase, as long as the session hasn't taken place.
What rules it out
- Having had the session: once you've enjoyed it, it can't be refunded.
- If you bought several sessions together and have already had one, the remaining ones aren't refunded.
- Cancelling or moving the session with less than 24 hours' notice, or not showing up: the session counts as taken.
Moving or cancelling a session
- To cancel or move a session, let us know at least 24 hours in advance.
- With that notice, we'll find a new date with you and you won't lose the session.
- If you give less than 24 hours' notice or don't show up, the session counts as taken.
How to ask
- Email support@irenepalomares.com or message us on WhatsApp.
- Include your full name, the email you bought with and the date of the session.
- If a refund applies, we issue it within 7 business days.
Choreographic groups
Bootcamp and performances
What can be refunded
- The BootCamp pays for access to the choreography and to Irene's feedback on your videos.
- It covers every performance you sign up for, with no need to pay for it again.
- The BootCamp can be refunded in full if you haven't accessed the choreography yet.
Until when
- 14 calendar days from the date of purchase.
What rules it out
- Opening the choreography or any of its videos, or sending in a video for feedback.
- What you're buying is the choreography and the feedback.
The event ticket (full pass)
- You buy the event's full pass directly from its organisers, who are an external company.
- The full pass isn't ours: we don't charge for it and we can't refund it.
- If you need a refund for it, you'll have to ask the event organisers, under their own terms.
How to ask
- For the BootCamp, email support@irenepalomares.com or message us on WhatsApp within those 14 days.
- We check that the choreography hasn't been accessed and issue the refund within 7 business days.
- The Valyrio Company is paid in cash: its terms are in the In-person tab.
Special
cases
These aren't exceptions to the 14-day rule: they're the cases where the fault is ours. That's why they don't depend on whether you've accessed anything or how much time has passed.
⚙ Technical issues
If a technical problem stops you from accessing what you bought and we can't fix it, we refund you in full.
⚠ Content that doesn’t match what was advertised
If what you get doesn't match what the sales page described, we refund you in full.
How we refund you
- Always to the same payment method you used.
- If you paid in cash, we refund you in cash.
- We issue the refund within 7 business days.
- After that, your bank may take another 5 to 10 business days to show it, depending on the bank.
- Changing your mind, not having time or not using it much aren't faults on our side: in those cases, the rules in your product's tab apply.
Have any questions?
Message us before you buy or whenever you need to: you'll get an answer from us, not a bot.
You can also email us at support@irenepalomares.com.
Ask us on WhatsApp